Warranty terms and conditions
These warranty terms and conditions are applied only to our products purchased directly from imcth Co., Ltd.
Our OEM products are subject to the warranty terms and conditions of the distributor’s
Our OEM products are subject to the warranty terms and conditions of the distributor’s
・We will exchange parts free of charge in cases of
(shipping costs at our expense):
(shipping costs at our expense):
１.damages, deformations or defects in parts at the time you open the kit
２.defects while in use with following the instruction manual
２.defects while in use with following the instruction manual
・We will provide parts for a charge in cases of
(shipping costs at customer’s expense):
(shipping costs at customer’s expense):
１.defects or damages due to customer’s mishandling.
２.defects or damages due to inappropriate storing or maintenance.
３.defects or damages due to a disaster such as fire and earthquake.
２.defects or damages due to inappropriate storing or maintenance.
３.defects or damages due to a disaster such as fire and earthquake.
・We will NOT exchange parts in cases:
１.Failures caused by making mechanical or electrical modification, remodeling or decomposition with your self-responsibility.
２.Failures caused by ordering a third party for mechanical or electrical modification, remodeling or decomposition with your self-responsibility.
２.Failures caused by ordering a third party for mechanical or electrical modification, remodeling or decomposition with your self-responsibility.
・Other terms and conditions
＊For initial failures, we will exchange defective parts with the same or equivalent parts.
＊Exchanging parts may take from several days to two months depending on stock status.
＊These warranty terms and conditions are valid only in Japan.
＊Exchanging parts may take from several days to two months depending on stock status.
＊These warranty terms and conditions are valid only in Japan.
・Request for aftermarket parts
Contact us by email.
Contact info is available on Support page.
Contact info is available on Support page.
※Please have the Product Number written on the instruction manual handy.
Our response to desktopMUSTANG’s deftcts
We have received various comments and suggestions regarding the behavior or specifications of the desktopMUSTANG. For your reference, we share such comments and our responses to them below.
We value our customers’ feedback and try our best to make continuous improvements to produce better products.
We value our customers’ feedback and try our best to make continuous improvements to produce better products.